In this Terms and Conditions:
‘We, our, us, Catherine Haddon’ refers to Catherine Haddon Interiors, Chequers, Brome, Eye, Suffolk IP23 8AP.
‘You and your’ means the person who buys or agrees to buy goods and services from Catherine Haddon.
‘The goods’ means the items purchased or intended to be purchased by you.
We reserve the right to alter, suspend or discontinue any aspect of our website or the services available through it, including your access to it. Unless explicitly stated, any new features including new contents, or the sale of new products shall be subject to these terms and conditions.
We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that new version.
The contents of our website are protected by copyright laws and other intellectual property rights. You may download material form our website for the sole purpose of placing an order with Catherine Haddon or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our websites including but not limited to text, graphics, video, messages, codes or software without our prior written consent, except where expressly invited to do so.
Limitaion of Liability
We will try to make our website available but cannot guarantee that it will operate continuously or be error free and can accept no liability for its unavailability. We promise that all products you purchase from our website will be of satisfactory quality. We will do our best to ensure that all information published on our website is accurate, but please note that all information on our website is provided on an ‘as is’ basis.
In relation to the purchase of products, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable.If we are liable to you for any reason, our liability will be limited to the amount paid by you for the product concerned. The limitations and exclusion in this clause only apply to the extent permitted by applicable law.
Governing Law and Jurisdiction
These terms and conditions and your use of our websites are governed by English law and you submit to the non-exclusive jurisdiction of the English court.
All our fabrics are displayed as digital images using up to date photographic technology and lighting techniques. However, there may be differences between the digital image and the actual fabric. We therefore recommend that you order a sample. Nevertheless, there may still be slight differences between the sample and the actual goods you receive from us. We will not be liable for any slight variation between the image on our websites and the finished product or between the sample and the finished product.
The maximum number of free samples that you may order is four.
To order a product you must follow the ordering procedures set out on our website.
Details of our prices for the products and the procedures for payment and delivery are displayed on our website. The price of any product is the price in force at the date and time of your order.
When you have received the order confirmation email, please check the order specifications carefully and inform us of any differences within 6 (six) hours from the time of our confirmation email. If we have not received your email within 6 (six) hours from the time of our confirmation email regarding the differences, and have not received an undelivered notification of our confirmation email, we are entitled to proceed with the production of your ordered goods according to your order specifications. We may refuse any order placed by you.
You undertake that all details you provide to us for the purpose of purchasing goods which may be offered by us on our websites are correct, that the credit or debit card, which you use is your own or that you have lawful authority to use it and that there are sufficient funds or credit facilities to cover the cost of any goods. We reserve the right to obtain validation of your card details and verification of the authenticity and ownership of the card before providing you with any goods.
Our bespoke furnishings are personalised goods made to your specification. It is most important that the measurements you provide us are accurate. We will not be liable for any damage or loss arising from incorrect measurements provided by you so long as our product complies with the measurements you have given to us. Whilst we will make every effort to supply the product exactly to the measurements provided by you, please note that due to shrinkage, pattern matching and production techniques we will not be liable for any difference of up to one percent or two centimetres (whichever the lesser) between your stated measurements and the finished product.
Delivery Timescales and Charges
Expected delivery timescales will vary according to demand, the type of goods ordered and the country that the goods are to be despatched to.
Cancellations and Amendments
We reserve the right to cancel, without giving a reason, any order you place with us and will refund to you any monies paid.
Returns and Refunds
Made to measure (bespoke) goods
In cases where goods are made to your specification if the goods are in any way defective or not produced in accordance with your order specification then you may return the goods to us at our expense. You must notify us in writing within 24 hours from the day on which you receive the goods and request that the goods be collected from the place where they were originally delivered. The date and time when your notice is sent will be deemed to be the date and time of your notice. Upon receipt of the goods we will inspect them and if they are faulty we will either repair or entirely remake the goods, whichever we consider to be most appropriate.
All other goods
In the event that you wish to return goods to us you must notify us in writing within 28 days calculated from the day on which you receive the goods and advise us that you wish to return the goods to us. The date and time when your notice is sent will be deemed to be the date and time of your notice. in original packaging and with proof of purchase
All returns must be despatched in their original packaging and receipt of carriage should be included or sent separately. Goods are returned at the expense of the customer. If it is established Catherine Haddon Interiors are at fault the cost of the return will be added to the refund.
Should you wish to return goods which are not in any way faulty, then they must be in their original packaging, unopened and in the condition they were in at the time of delivery. You will be fully responsible for arranging the return of the goods and all associated charges. Subject to our inspection of the goods we will refund the full invoice value less the amount that you paid for delivery. Where goods have been returned because they are faulty then subject to our inspection of the goods we will refund the full invoice value including any delivery costs paid by you. If on inspection of the goods we consider they are not faulty then the goods will remain your property and we will return the goods to you. We will not return the goods to you until we have received from you a payment equal to the original price that you paid us for delivery of the goods.
You will not be entitled to a refund unless you give us the required notice in accordance with the above returns and refunds policy. We will not accept any responsibility for goods that you return to us which are subsequently lost or damaged in transit. No refund will be made for goods that have been damaged in any way following delivery or for goods that are not appropriate for your purposes by reason of incorrect measurements, or in the case of fabric where it has already been cut by you or your agent.
If a refund is due to you in accordance with the above returns and refunds policy then it will normally be issued within 30 days after we have received the returning goods from you.
In all cases of retuning goods you must first request a returns number and returns address from us within seven days of receiving the goods. You must then include the returns number in the returning paperwork
Goods Not Delivered
Goods are delivered Monday to Friday as standard, if Saturday delivery is required a charge of £25 will be made.
Catherine Haddon Interiors sends out goods with a courier service, if the goods are delayed in transit it is beyond our control.
You will receive an email to confirm that your items have been despatched, this email will also give you any information you may need to track your order. This email will be sent to the email address you provided when you placed your order.
If your goods do not arrive, you must notify us in writing within 7 (seven) days calculated from the day we inform you of the goods despatch date. The date and time when your notice is sent will be deemed to be the date and time of your notice.
We will not accept any liability for undelivered goods if you do not notify us within the aforementioned 7 (seven) days.
If our courier is unable to deliver your goods and subsequently returns the goods to us then you will become liable for all additional delivery costs associated with resending the goods to you.
Goods Shipped Outside the UK and EU
Goods shipped outside the UK may be subject to customs inspection and the assessment of import duties and taxes in accordance with the law of each particular country. You will be responsible for any import duties or taxes as appropriate. The aforementioned returns and refunds policy is not applicable for goods delivered outside the EU.
For the purpose of cancellation and return a notice should be delivered to us by sending it by post to:
Catherine Haddon Interiors
Suffolk IP23 8AP
Or via email to firstname.lastname@example.org
Any complaints should be addressed to:
Catherine Haddon Interiors
Suffolk IP23 8AP